Frequently Asked Questions
Everything you need to know about your TORRAS experience, from shipping to product warranties.
How long does shipping take for my TORRAS order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is the warranty policy on your electronic accessories?
We offer a 180-day limited warranty on all products. If your item has a manufacturing defect, please contact our support team with your order number for a replacement.
Can I return my product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. Products must be returned in their original packaging and in like-new condition to qualify for a full refund.
Are TORRAS phone cases compatible with MagSafe and wireless charging?
Most of our latest cases, especially the Magnetic Series, are fully compatible with MagSafe accessories and Qi-certified wireless chargers without needing to remove the case.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I track my package once it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.